Digicel Trinidad & Tobago Limited has complied with this country’s labour laws. The assurance came from Leader of Government Business in the Senate, Paula Gopee-Scoon.
Digicel announced on Monday that it will lay off 125 local employees as the company is transitioning its Trinidad Consumer Contact Centre to a consolidated Regional Centre of Excellence in Jamaica.
Secretary General of the Communication Workers Union (CWU) Clyde Elder had questioned the manner of the retrenchment and called on the Ministry of Labour to intervene.
Mrs. Gopee-Scoon indicated the retrenchment notice was carried out the legal way.
Digicel said said it has engaged several third-party customer contact-centre operators and is in discussions with them to absorb the affected employees into their operations in the coming weeks.
Mrs. Gopee-Scoon is optimistic that the retrenched employees will be absorbed by new Business Process Outsourcing Companies soon.