Creating a more responsive approach to citizens at the Ministry of Social Development and Family Services has brought about the Social Services Empowerment Unit.
Change Management Officer, Nivea Davis, explained the Unit will embrace efficient service with a people-centred mindset.
Project Management Consultant Lincoln Bobb outlined some existing challenges that this new Unit will address.
The Social Services Empowerment Unit will start off with a pilot project at the end of March/early April before scaling up to better serve the nation.