The Water and Sewerage Authority (WASA) has become aware of a fraudulent notice circulating to customers, falsely claiming to be an official communication from the Authority regarding overdue water bill payments. WASA strongly condemns this malicious act, which it says is clearly intended to deceive and exploit customers.
It said the fraudulent message, which instructs customers to make payments via a suspicious link, is not authorised by WASA. Further, it noted that it does not engage its stakeholders in such an unprofessional or coercive manner.
WASA urges the public to treat this communication with extreme caution and to refrain from clicking on any embedded links or providing personal or financial information.
How WASA Officially Engages Customers:
- Official Notices: WASA communicates with customers through formal letters, official emails (from verified WASA domains), and authorised SMS messages.
- Payment Channels: Legitimate WASA payments are made via:
- Official website (www.wasa.gov.tt) – Customer Portal
- Designated bank institutions
- Western Union
- Approved payment kiosks and any of its nine (9) Customer Service Centres
Queries can be directed to WASA’s Customer Contact Centre, toll free, at 800-4420/4426 or through established social media platforms.